We started The Royal Box to give people a chance to send and receive gifts far from the ordinary. We traveled the world in search of one-of-a-kind gifts that you won’t be able to find anywhere else. Our gifts are ethically-made and sustainably-sourced whenever possible.
We know that whoever gets one of our boxes will absolutely treasure it.
No matter what the occasion is, we know your Royal Box will be exactly what your recipient wants. We’re all about the art of gifting.
Where do you deliver gifts to?
We deliver to personal residences and places of business within the continental US.
Do you ship internationally?
At this point in time, we only deliver within the continental US.
Who does your deliveries?
Our packages are delivered via USPS and UPS. Hand delivery can be arranged in Northern Virginia and D.C. areas. Please contact us at firstname.lastname@example.org to make a delivery request.
How much are shipping costs?
Final shipping costs will be displayed when completing your order and will vary depending on the total weight of your gift(s). Currently, we only ship within the continental United States.
What if no one is available to receive the delivery?
To avoid any possible issues with delivery, we always encourage you to give us a time and location where someone will be available to receive the box. For hand delivered boxes at hotels or condos, we’ll happily leave them with front desk personnel, but we’ll need your permission to do so first. We prefer not to leave boxes sitting outside of doorsteps, so if you know in advance that no one will be available upon arrival, please let us know and we will call the person who placed the order and arrange for a different drop off location, or leave the box there if requested. Note: For all shipped boxes, boxes WILL be left on doorsteps when delivered via UPS/USPS.
I need the gift delivered by a specific day, not on a specific day. Can you do that for me?
Definitely! If you want to keep the gift as a surprise for a later date, let us know in the notes section what the occasion is (a birthday, wedding, anniversary, etc.) and we’ll add a customized ‘NO PEEKING! KEEP CLOSED UNTIL ___” sticker on the front of the package.
How long does it take to process my order?
Most of our gifts are processed within 1-3 business days. Please allow up to one week for delivery. If you need your order on or by a specific day, please email us at email@example.com and we will try our best to make it so!
U.S. and International Shipping
The Royal Box ships within the continental United States. The Royal Box does not offer shipping to any other international locations at this time via the online shop. International shipping on bulk custom orders is done on a case by case basis.
Warm Weather Shipping
Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by The Royal Box. The Royal Box will not issue refunds as a result of melting regardless of the time of year.
While we do our best to communicate directly with the hotel on your behalf, we are not responsible for gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. The Royal Box is not responsible for delivering welcome gifts to guest rooms.
It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible include recipient's telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by a carrier due to incorrect shipping information, an address correction fee is charged to us and in turn will be charged to you.
We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from carriers to include USPS, UPS, Fedex, DHL or other similar service. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.
Courier drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an additional charge. If you would like to request a signature for your package, please notify us at the time of order. For orders over a certain dollar amount, we may require a signature and will notify you accordingly.
We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with our shipper. We require an image of the damage to be emailed to us at firstname.lastname@example.org for our review.
Royal Box Address
4535 Dodds Mill Dr.
Haymarket VA 20169 U.S.A.
Royal Box Phone