FAQ
We’re a mindful and luxurious gift-giving service that specializes in offering sustainable, innovative, and unique gifts. Whatever the occasion, we have a gift that is both personal and meaningful.
Luxury redefined with meaning, purpose, and consciousness. Mindful Luxury transcends the ordinary, with intimate, transparent, and meaningful gift-giving experiences. The Royal Box features premium quality, gracious, and thoughtful products with unique stories to tell from around the world.
Everything you see on our product page is exactly what you’ll get in your Royal Box. If you custom built your box, you will receive every item you selected.
On the rare occurrence that we are out of stock on a particular item, one of our gifting specialists will personally reach out to you with choices for alternative items of equal or greater value (and appearance).
A lot of behind the scenes work goes into creating a gift box. First we think about a theme. Then we carefully source the items and vet each vendor based on similar values to ours. After that, we measure each item to make sure it fits perfectly in the box and let the rest take on a life of its own. What we start off with in the idea process can change completely by the end. Always for the better though, rest assured.
We carefully hand select our vendors based on their unique selections, creative innovation, and level of sophistication. Only choosing those whose values, like high-quality product standards and social responsibility, match our own. We’ve traveled the world to find the perfect gift so you don’t have to.
Absolutely! We try our best to source items that are ethically produced, cruelty free, and sustainable. We’ve met with our vendors and hand selected each one because they share the same values as we do.
Yes, you can customize your gift box for any reason or occasion.
We offer a “DESIGN YOUR LUXURY GIFT” feature that allows you to choose between 2-7 items from our inventory. All you have to do is add the items to your cart and we’ll package and ship them out for you.
We also do custom boxes for events or corporate gifting.
Whether it's for a planned event or a personal day, we love to help create gifts that are worth remembering. For inquiries, please contact us or fill out our questionnaire.
Every box comes with a handwritten custom-designed note. Not only that, but we also have greeting cards that we can insert into our gift boxes.
These cards are available in three different styles: traditional, contemporary, and antique. Each one is expertly designed by our founder Giulia.
The Traditional notes are letter pressed with rose gold foil printing.
The Contemporary notes are white ink printed on an acrylic sheet.
The Antique notes are black ink printed on handmade deckled paper with seal wax.
Just fill out your message when you are ordering your box and we’ll take care of the rest.
If you can’t find the right words to say, we are here to help. View the lovely quotes available that we have curated just for you, on our product pages.
In addition to your items, each box comes with a handwritten message of your choosing or a blank letter with an envelope so you can send whatever note you want in your handwriting.
If you prefer one of our notes, we also offer a selection of carefully curated quotes [available in three different styles: traditional, contemporary, and antique] for you to choose from in case you’re having trouble finding the right words to say.
Our wooden boxes come in three different sizes, our contemporary luxury cardboard boxes come in two sizes and our traditional luxury cardboard boxes come in three sizes. Below are the measurements for each:
Wooden boxes - from The Country Chic Collection
Small: 27x27x12 cm (10.62x10.62x4.52 inches)
Medium: 34x28.5x11.5 cm (13.38x11.22x4.52 inches)
Large: 39x30x11.5 cm (15.35x11.81x4.52 inches)
Luxury cardboard boxes - from The Contemporary Collection
Medium: 27x27x11.5 cm (10.62x10.62x4.52 inches)
Large: 34x28.5x11 cm (13.38x11.22x4.33 inches)
Luxury cardboard boxes - From The Traditional Collection
Small: 20x20x9 cm (7.87X7.87X3.54 inches)
Medium 24x24x10.8 cm ( 9.44x9.44x4.25 inches)
Large 28x28x12.87 cm ( 11.02x11.02x 5.03 inches)
Of course! We offer personalized notes, thank yous, and greeting cards. These notes come in three different styles -- traditional, contemporary, and antique. Each one is expertly designed by our founder Giulia.
Yes, we’re constantly updating our products and creating new ones. We offer seasonal boxes, limited edition collections, holiday bundles, and more. Our boxes are changing all the time.
All of our gifts are packaged in high quality material boxes and are tied with ribbon or seasonal accents. If you have something else in mind, leave us a comment at checkout. Note that we will occasionally (but professionally) wrap glass or other breakable items to protect them during transport.
Our gift boxes also come in customized shipping boxes so your recipients can get the total luxury package from doorstep to unboxing.
There are no order minimums if you purchase one of our curated gift boxes from our online store. Our custom minimums will change depending on the occasion or type of gift. Please contact us for more details.
We happily accept Paypal, Apple Pay, and major credit cards. We do not accept American Express.
We accept cash for in-person orders only and currently do not take payments over the phone.
Yes, we collect sales tax in accordance with the state of Virginia.
Yes, we can do custom logos and branding. We need 6 to 8 weeks to prepare these types of boxes. If you need more information, reach out to us at hello@theroyalbox.love or fill out this form.
Of course we do! Bridal parties are a piece of cake, and we cater to the needs of gentlemen as well. Send us your requirements via email at hello@theroyalbox.love or fill out this form and we’ll take care of the rest.
Yes, we have a selection of boxes for gentlemen available now. We’re constantly brainstorming and curating new boxes all the time. Perfect for birthdays, anniversaries, thank yous or just because. Any occasion is covered! Check back on our online store often as we’re frequently making new boxes available for purchase.
We know that most of our orders are gifts, so we never include receipts or packing slips inside our boxes. We want to keep the packaging of our items beautiful and intact -- so we’ll never alter or cross out any product labeling, and none of our products have price tags.
We provide a Luxury Gifting Concierge service to assist you with your gift-giving experience. Contact us here and a gifting expert will respond within 48 hours.
Regular boxes take 1-3 business days to process.
For orders that need customized logos or personalized designs, it takes 6 to 8 weeks to process.
The delivery time varies depending on the shipping option you choose at checkout.
Our studio ships Monday - Friday 9a - 5p EST and is closed on Saturdays and Sundays.
We try our best to accommodate every order we receive. Please contact us so we can work out the details.
You can check out our shipping page for all of our policies as well as FAQs about shipping.
After checkout is completed, you will receive an email confirming your order and details.
You’ll also receive another email that includes a tracking number when your order has shipped, so you can track the progress of your gift box and view confirmation of its delivery.
We only replace items that are defective or damaged. If 7 days have gone by since your items were received, we cannot offer a refund or exchange for your damaged items.
If you do need to exchange an item, send us an email as well as pictures of the damaged box or items at hello@theroyalbox.love.
If applicable, send your item to 4535 Dodds Mill Dr- Haymarket VA 20169.
Depending on where you live, the time it takes to receive your exchanged product will vary. Please review the different shipping options at checkout.
All of our orders are final sale and non refundable. If there are any problems with your order, contact us within 24 hours at hello@theroyalbox.love and we’ll help you sort things out.
We do not accept returns or exchanges (but trust us, you won’t have to).
Yes, we reserve the right to cancel any order that circumstances deem necessary.
Contact us within 24 hours to make changes to your order. After that, we will not be able to modify or change your order.
Have your recipient take another look around. Have them check the front and back yards, the lobby, inside the garage, underneath the porch. There’s a good chance the package is there somewhere.
If the recipient still cannot find the order, contact our customer care team at hello@theroyalbox.love and we will contact the carrier and delivery building to get you all the information you need.
It’s not common but it is possible that something out of our control happened (package being stolen or lost). In that case, we recommend filing a carrier claim, and we’d be happy to do the same.
You can go to our main website and enter your email address to join the Royal Family for exclusive updates, product launches, and our upcoming newsletter.
First-time members also receive a 10% discount on their first gift box!
We love to discover new brands. If you want to submit your products or start a collaboration, reach out to us at hello@theroyalbox.love.
We allow people to use our images on their blogs on a case-by-case basis. Please contact us at hello@theroyalbox.love for more details.
Send your questions to hello@theroyalbox.love, and we’ll be happy to help out and send you back an answer.